REFUNDS AND CANCELLATION

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund shall be following the clauses as set forth:

1. RETURN AND EXCHANGE REQUESTS

Upon your purchase of the Service through the Company’s Platform, you can place a return request anytime during the course. As per this Policy, the Company shall refund fees on prorated basis i.e. refund of fees shall be towards pending classes i.e. if you have paid for 24 sessions and request for a refund after attending four sessions then in that case the Company shall be liable to pay you refund only towards pending / unattended classes i.e. 20 classes.

The Company reserves all the right to deduct proportionate fees towards classes attended by you.

The User or the Customer may also raise a request for Exchange of the service by contacting the customer care , if the User is not comfortable with the particular chosen course. All customer care requests have to be written to careers@eduberance.com

For courses that are completely online and not class based or sessions based, we will be able to refund only if all other terms and conditions specified by the company are met and refund is sought within 7 days from the date of purchase of the course.

There will be no refund in case the course is sponsored by the company or any partner sponsors.

For courses that are offered as live classes there cannot be a refund. Only exchange with further live courses, other courses or other services provided by the platform will be allowed.

In case the customer has taken a service or course which is provided by our third party provider, we may not be able to refund the customer as it will be subject to our agreement with the concerned third party.

2. PROCESSING OF REFUND

Refunds are done within 10 (Ten) business days after receiving all details required from customers related to refund requirements including bank details of the customer. The refunds may be done by the Company as a credit refund for which the User may avail it at a later point.

Further, the User additionally will be provided refund options by the same mode as the mode of payment / bank transfer by deducting the necessary charges / any discounts offered to the User.

All Refund requests shall be made by the User by emailing to careers@eduberance.com which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made.

All Refunds shall be made only by the Company’s Customer care on following such guidelines.

3. CANCELLATION

As a User, one has the right to cancel your order upon placing the same before the scheduled time for the second class of the particular course. The Company at its sole discretion may cancel any order(s) based on the following:
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company including causes for delivery of the service and other related logistical difficulties faced during the service.
e. if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of service, specifications and pricing, the details of the product as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided by human error and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same course that is bought by you.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.